Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when you:

• Place an order through our website
• Create or use an account on our website, where available
• Contact us through our website forms or other available communication channels
• Contact us through WhatsApp or other customer-support channels
• Provide information in connection with an order, inquiry, or request

Depending on how you interact with our website, this information may include:

• Full name
• Phone number
• Email address
• Delivery address
• Billing or order-related information
• Product and order details
• Information you share with us when contacting customer support

We do not collect sensitive payment information directly on our website. Payments made via Cash on Delivery (COD) do not require bank or card details on our site. If any online payment options are introduced in the future, payment details will be processed securely by the relevant payment service provider.

2. How We Use Your Information

We use the information we collect for business and operational purposes, including:

• Processing, fulfilling, and delivering your orders
• Communicating with you about your orders, deliveries, inquiries, or support requests
• Managing customer accounts, where available
• Sending important updates regarding your order status
• Improving our website, products, and overall customer experience
• Preventing fraudulent transactions and ensuring website security
• Complying with applicable legal and business requirements

3. Abandoned Cart Communications

If you add items to your cart and provide your email address during checkout, but do not complete your order, we may send you automated email reminders to help you complete your purchase.

• These abandoned-cart reminders are sent only via email.
• We do not send automated cart-recovery reminders through WhatsApp or SMS.
• You can choose to stop receiving these reminders at any time using the unsubscribe or opt-out link provided in the email.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us:

• Remember items in your shopping cart
• Keep essential website features working properly
• Understand how visitors interact with our website so we can improve its performance

You can choose to disable or manage cookies through your browser settings. However, doing so may affect certain website functions, such as your shopping cart or checkout process.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited situations:

• Delivery and Logistics Partners: To deliver your orders, we share necessary details (such as your name, delivery address, and phone number) with our shipping and courier partners.
• Service Providers: We may work with third-party service providers who assist us in operating our website, managing communications, or supporting business operations. These providers have access only to the information necessary to perform their services.
• Legal Requirements: We may disclose information if required to do so by law, regulation, legal process, or to protect the rights, property, or safety of Aurika, our customers, or others.

6. Website and Third-Party Services

• Product Visibility via Google: We use Google for WooCommerce solely to showcase Aurika’s products on Google and Google Shopping. This connection is used only for displaying products and does not include Google Analytics or other active tracking tools.
• Customer Support via WhatsApp: When you choose to contact us via WhatsApp, communications take place through WhatsApp’s platform and are subject to WhatsApp’s terms and privacy policies.

7. Data Security

We take reasonable technical and organizational precautions to protect your personal information against unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, complete orders, handle inquiries, resolve disputes, and comply with legal or business obligations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, feedback, or concerns regarding this Privacy Policy or how your information is handled, please contact us:

• Email: aurikaofficial25@gmail.com
• WhatsApp: +92 321 1632101
• Website: aurika.online

Aurika
Where Art Meets Elegance.