Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when you use our website or place an order.

Personal and Order Information

Depending on how you use our website, this may include:

• Full name
• Phone number / WhatsApp number
• Email address
• Delivery address
• City and postal code
• Account information
• Order and purchase details
• Products added to your cart
• Information you provide through contact or inquiry forms
• Information you provide when communicating with us through WhatsApp or other available communication channels

Customers are responsible for providing accurate information, particularly their name, phone number, and delivery details, so that we can process and deliver their orders correctly.

Payment Information

Aurika currently offers Cash on Delivery (COD) through WooCommerce.

If additional online payment methods are made available in the future, payment information may be processed by the relevant third-party payment service provider. Where payment processing is handled by a third party, that provider's own privacy policy may also apply.

2. Customer Accounts

Our website may allow customers to create and use a WooCommerce customer account. If you create an account, we may process information such as your name, email address, phone number, saved addresses, order history, and account/login-related information. This information is used to provide account functionality, maintain your order history, and make future purchases more convenient.

3. How We Use Your Information

Aurika may use the information we collect to:

• Process and confirm your orders
• Provide Cash on Delivery services
• Arrange delivery of your purchases
• Contact you regarding your order
• Verify order information when necessary
• Provide customer support
• Respond to questions and inquiries
• Manage customer accounts
• Process exchanges or product-related claims
• Improve our website, products, and services
• Maintain website security and prevent fraud or misuse
• Detect and prevent spam and unauthorized activity
• Understand how visitors use our website
• Display or manage our products through relevant Google services
• Send abandoned-cart reminders where the required customer information is available and the feature is enabled
• Send other communications where you have requested or permitted us to do so

We use personal information only for purposes reasonably connected with operating and improving Aurika and providing our services.

4. Abandoned Cart Communications

Our website may use a Cart Abandonment Recovery service to help remind customers about products they have added to their cart but have not purchased. Abandoned-cart communications may only be possible when we have sufficient information to contact the customer, such as when the customer is logged into an account or has provided an email address.

5. Contact Forms and Customer Inquiries

Aurika may use website contact and inquiry forms to allow customers to communicate with us. Information submitted through these forms may include your name, email address, phone number, and the content of your message. We use this information to respond to your inquiry, provide customer support, and address your request.

6. WhatsApp Communications

Aurika provides customer communication through WhatsApp Business. If you contact us through WhatsApp, we may receive and process the information you choose to provide, such as your name, phone number, order details, and messages. WhatsApp is a third-party communication service and may process information according to its own privacy practices and policies.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance, and user experience. Cookies may be used to:

• Keep certain website functions working properly
• Remember relevant preferences
• Support shopping-cart and checkout functionality
• Understand website usage
• Improve website performance
• Manage cookie consent and preferences

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Website and Technical Information

When you visit our website, certain technical information may be collected automatically by our website, hosting, security, performance, analytics, or other technical services. This may include: IP address, browser type, device information, operating system, pages visited, website interactions, date and time of visits, referring website information, and other technical information necessary for website operation, security, or performance.

9. Google Services

Aurika may use Google for WooCommerce to connect its products with Google's shopping and product-discovery services. This may allow Aurika's product information to be made available through relevant Google product or shopping features, including eligible product listings. Google may process information according to its own privacy policies and terms.

10. Third-Party Service Providers

Aurika may use trusted third-party services and website tools to help operate the website and provide our services. These may include services used for e-commerce and order processing, website checkout, customer accounts, contact forms, customer communications, cookies and consent management, website security and anti-spam protection, website performance and caching, product listings, abandoned-cart functionality, and delivery and order fulfillment.

11. Sharing Your Information

Aurika does not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business and fulfill your requests. For example, information may be shared with courier and delivery providers to deliver your orders, payment providers if online payments are introduced, website and technology providers, and legal authorities where required by applicable law.

12. Data Security

Aurika takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no method of transmitting or storing information electronically is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

13. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as processing and maintaining order records, providing customer support, managing accounts, handling exchanges, maintaining business records, preventing fraud, and complying with legal obligations.

14. Children's Privacy

Aurika offers DIY Art Kits designed for children. However, our website and online ordering services are intended to be used by parents, guardians, or other customers who are legally able to make purchases. Aurika does not intentionally seek to collect personal information directly from children. If you believe that a child has provided personal information to us directly, please contact us.

15. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms. These third parties operate independently and may have their own privacy policies. Aurika is not responsible for the privacy practices, security, or content of third-party websites or services.

16. Your Privacy Choices

Depending on applicable law, you may have the right to request information about the personal data we hold about you and, where applicable, request correction or deletion of your information. You may also contact us regarding concerns about how your personal information is being used.

17. Changes to This Privacy Policy

Aurika may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable requirements. When changes are made, the updated Privacy Policy will be posted on this page and the "Last Updated" date will be revised.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Aurika handles personal information, please contact us:

• Email: aurikaofficial25@gmail.com
• WhatsApp: +92 321 1632101

Aurika
Where Art Meets Elegance.