At Aurika, every product is hand-poured, packed, and inspected with the highest standards. We are committed to making sure your order reaches you safely.
1. Damaged or Defective Items
If an item arrives damaged or broken during transit, please notify us within 3 days of receiving your package.
To request a replacement, please send:
- Your Order Number & Customer Name.
- Clear photos or a brief unboxing video showing the damaged product and outer packaging.
- Send details via WhatsApp: +92 321 1632101 or Email: aurikaofficial25@gmail.com.
Once verified, we will arrange a complimentary replacement for the damaged product.
2. Handmade Variations
All candles and art kits are individually handcrafted. Slight variations in color shade, texture, or small surface markings are natural hallmarks of artisanal craftsmanship and are not considered defects.
3. Change of Mind Policy
Due to the delicate nature of hand-poured candles and creative art kits, change-of-mind returns or exchanges are not accepted once an order has been confirmed and delivered.
4. Need Assistance?
For any inquiries regarding your delivery or product support, reach out directly to our team via WhatsApp at +92 321 1632101.